Support

Contact support

Email support@getsacredtime.app and we’ll get back to you as soon as we can. For privacy-specific questions, email privacy@getsacredtime.app.

Notifications aren’t showing up

Check that notifications are enabled for Sacred Time in your iPhone’s Settings → Notifications. If you previously declined the permission, you’ll need to enable it there directly, since iOS does not allow apps to re-prompt for a denied permission.

Blocking isn’t starting

Sacred Time’s app blocking relies on Apple’s Screen Time permission (Family Controls). If it’s off, the Today screen says so: tap Turn on. If that doesn’t bring it back, turn it on for Sacred Time in Settings → Screen Time. Also check that the Sacred Window you expect to be active covers the current time. If you’ve recently changed your selected apps or categories, give the window a moment to refresh.

Changing selected apps or categories

On the Rhythms tab, open the rhythm you want to change and tap Edit rhythm. Changes apply the next time that rhythm’s window starts.

Pausing, moving, or leaving an active window

On the Today screen, an active Sacred Window shows I need a moment and More. I need a moment asks you to take one breath, then lets you through right away. More includes Stay longer, Pause 5 minutes, and Mark complete. If a blocked app is in front of you, I need this app can open it for 5 minutes, once per window. None of these actions require typing.

If plans change after a window starts, tap Running late? Move or skip under it. You can start it again later today for its full length, or skip it for today. Your rhythm stays the same. With reminders on, a rhythm’s reminder also offers Skip today and Move 1 hour.

Premium, restoring purchases, and canceling

If a Premium purchase isn’t reflected in the app, use the restore purchases option in Settings within the app, signed in with the same Apple ID used for the original purchase. If it still doesn’t appear, email us and we’ll help sort it out.

To cancel a subscription, open the Settings app on your iPhone, tap your name, tap Subscriptions, select Sacred Time, and choose Cancel Subscription.

Restoring after a reinstall or new iPhone

Install Sacred Time while signed in to the same Apple Account, and your rhythms and history come back on their own. It can take a little longer without a good connection. You’ll need to allow Screen Time and notifications again. On a new iPhone, check that each rhythm still blocks the right apps, and choose them again if not.

Deleting your data

Sacred Time stores your Sacred Rhythms, Sacred Windows, and reflection history on your device, with a backup in your own iCloud. To delete everything, delete the app from your device, then remove its backup in your iPhone’s iCloud settings.

Privacy questions

Your Sacred Rhythms, windows, and reflections are stored on your device and backed up to your own iCloud. There is no Sacred Time account, and we can’t see any of it. See our Privacy Policy for the full details.